Terms of Service

Last Updated: September 16, 2026

These Terms of Service (“Terms”) are between you and OurGroceries, Inc. (“OurGroceries,” “we,” “us,” or “our”). They cover your OurGroceries account and your use of our online, cloud-based service — including list syncing, the OurGroceries website, Amazon Alexa voice skill, and the online features of our mobile, watch, and personal computer apps (together, the “Service”).

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. How These Terms Fit with Our End User License Agreement

These Terms cover the Service. The software you install on your device is covered by our End User License Agreement at https://www.ourgroceries.com/eula, which is part of your overall relationship with us.

If the two documents conflict about the Service, these Terms control. If they conflict about the app software itself, the End User License Agreement controls.

2. Who Can Use the Service

You must be at least 13 years old to create an account. If you are under 18, you may use the Service only with the consent and involvement of a parent or guardian who agrees to these Terms on your behalf.

3. Your Account

If you establish an account, keep your login details private and do not share them. You are responsible for everything that happens under your account. Tell us right away if you think someone has used your account without permission.

4. Your Right to Use the Service

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to use the Service, subject to these Terms. You may use it for personal or business purposes. We keep all rights we do not expressly grant you.

5. Household Sharing

The Service is built to be shared. You and your household members may use the Service on your own devices at the same time, and a change made by one of you will appear for all of you.

6. What You May Not Do

You may not:

(a) copy or extract the software behind the Service, or rent, lease, sell, sublicense, or otherwise transfer your access to it, except sharing content with household members as allowed above;

(b) make the Service available over a network for use by people other than your household members;

(c) reverse engineer, decompile, disassemble, or try to derive the Service’s source code, except where the law or an applicable open-source license permits it;

(d) modify the Service or create works based on it;

(e) remove or obscure any copyright, trademark, or other notice;

(f) use the Service to break the law, infringe anyone’s rights, or send spam or malicious code; or

(g) interfere with the Service’s operation or security, or access it in ways we do not authorize.

7. Your Content

You keep ownership of the information and content you put into the Service (“Your Content”).

You give us a worldwide, non-exclusive, royalty-free license to host, store, copy, adapt (for technical purposes such as formatting, indexing, and backup), transmit, display, and distribute Your Content, and to let our service providers do the same on our behalf — in each case only to operate, provide, secure, and improve the Service, including sharing Your Content with the household members you invite.

This license ends when you delete Your Content or close your account, except for copies kept in routine backups for a reasonable period and any copies your household members still have. Your ownership of Your Content continues either way.

You are responsible for Your Content and for making sure it is lawful.

8. Privacy

Our Privacy Policy at https://www.ourgroceries.com/privacy explains what information we collect, how we use it, and who we share it with. It is part of these Terms.

9. Advertising

The Service is supported by advertising unless you buy a paid plan. We and our advertising partners may collect and use information about your device and your use of the Service to select ads and measure how they perform. Our Privacy Policy explains what is collected and the choices you have, including device settings that limit ad tracking and any right you have under applicable privacy law to opt out of the sale or sharing of your information.

10. Other Services, Websites, and Information

The Service may connect you to third-party services, websites, or content. You use them at your own risk and under their own terms. We do not control them and are not responsible for them.

Information shown through the Service or a third-party service (including prices, product details, nutrition information, and store locations) is for general information only and is not guaranteed. Check the label and the store. We can change or remove access to any third-party service at any time.

11. Paid Plans, Subscriptions, and Renewals

What we offer. Through in-app purchases in downloadable Google Play Store and Apple App Store applications only, we offer subscriptions billed monthly or annually and a one-time purchase. The price, the billing frequency, and what each plan includes are shown before you buy.

Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, and you will be charged until you cancel. Before you buy, the purchase screens in our app and the app store will show you, clearly and conspicuously and next to where you agree, that the plan renews automatically, how long each renewal period is, how much it costs and how often you will be charged, and how to cancel. You are asked to agree to those automatic renewal terms specifically, separately from the rest of the purchase, and you are not charged until you do.

Reminders and price changes. We or the app store will remind you at least once a year that your subscription renews automatically, what it costs, how often you are billed, and how to cancel. For annual plans, we or the app store will also remind you between 15 and 45 days before each renewal. If your price changes, we or the app store will tell you between 7 and 30 days before the new price takes effect and how to cancel. If we ever offer a free trial longer than 31 days or a promotional price, we or the app store will tell you before it ends and before the regular price starts.

How to cancel. You can cancel at any time through the appropriate app store. Canceling stops future charges; it does not refund charges already made.

Who bills you. Apple or Google processes your payment, and their billing, cancellation, and refund policies apply to that purchase. Manage or cancel those subscriptions in your app store account settings.

12. Availability and Changes to the Service

We will make reasonable efforts to keep the Service available, but we do not promise it will always be uninterrupted or error-free. We may change, add, or remove features.

If we make a change that materially reduces what a subscription plan provides, we will tell you, and you may cancel and receive a refund of any prepaid fees covering the period after you cancel.

13. Ending Your Account

You can close your account at any time in your account settings. We may suspend or end your access if you break these Terms or if we stop offering the Service. Sections 6, 11, and 14 through 19 continue to apply after your account ends, as does your ownership of Your Content under Section 7 and our right to keep the backup copies described there.

14. No Warranties

The Service is provided “as is” and “as available,” with all faults and without warranties of any kind. To the fullest extent the law allows, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, undisturbed use, and non-infringement. We do not promise that the Service will meet your needs, or that it will be uninterrupted, secure, accurate, or error-free.

Some states and jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you. Nothing here limits any rights you have under California’s Song-Beverly Consumer Warranty Act that cannot be waived.

15. Limits on Our Liability

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, or consequential damages, or for lost profits, lost data, or business interruption, even if we were told such damages were possible.

Our total liability to you for all claims relating to the Service and the app software will not exceed the greater of (a) what you paid for the Service and the app software — to us or through an app store — in the twelve months before the event giving rise to the claim, or (b) fifty dollars ($50.00). This is a single combined limit across these Terms and the End User License Agreement, not a separate limit under each. It applies even if a remedy does not achieve what it was meant to.

Nothing in these Terms limits our liability for fraud, willful misconduct, gross negligence, death or personal injury caused by our negligence, or anything else that cannot be limited under applicable law. Some states or jurisdictions do not allow these limits, so parts of this section may not apply to you.

16. Your Responsibility to Us

You will defend and indemnify us against any claim, loss, or expense (including reasonable attorneys’ fees) arising out of Your Content, your use of the Service in violation of these Terms or the law, or your breach of these Terms.

We will tell you promptly about any such claim and let you control the defense with counsel we reasonably approve. We may take part in the defense with our own lawyers at our own cost, and we may take over the defense if you do not handle it diligently. You will not settle anything that admits fault on our part or puts an obligation on us without our consent.

17. Changes to These Terms

We may update these Terms. For changes that materially affect your rights, we will give you at least 30 days’ notice by email to the address on your account and by a notice in the app or on our website, and the notice will say what is changing. Material changes take effect on the date stated in the notice. Subscription price changes are handled under Section 11 instead of this section.

If you do not agree, you can close your account before the change takes effect, and we will refund any prepaid subscription fees covering the period after you close it. If you keep using the Service after the change takes effect, you accept the updated Terms. Non-material changes take effect when we post them. Changes do not apply to any dispute that arose before they took effect.

18. Governing Law and Where Disputes Are Resolved

California law governs these Terms, without regard to its conflict-of-laws rules. Any dispute must be brought only in the state or federal courts located in Alameda County, California, and you agree to their jurisdiction.

19. General

Entire agreement. These Terms and the End User License Agreement are the whole agreement between you and us about the Service and replace any earlier agreements on this subject.

Severability. If any part of these Terms is unenforceable, the rest still applies.

No waiver. If we do not enforce a term, we have not given it up.

Assignment. You may not transfer these Terms. We may.

Notices. We may send you notices and other communications electronically, including by email or through the Service. You can send us notices at the address in Section 21.

Feedback. If you send us ideas or suggestions about the Service, we may use them without owing you anything.

20. Notice for California Residents

Under California Civil Code Section 1789.3, California residents are entitled to the following notice.

The Service is provided by OurGroceries, Inc. Current prices for our paid plans are shown in the apps.

To resolve a complaint about the Service or to get more information, email us at support@ourgroceries.com.

You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or by telephone at (800) 952-5210.

21. Contact Us

OurGroceries, Inc.
666 46th St.
Oakland, California 94609
support@ourgroceries.com
(707) 654-9832